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FAQ and Important Resources

We offer a wide range of services, including psychiatric evaluations, medication management, therapy, ADHD diagnostic testing, and integrative psychiatric care. We also specialize in treating anxiety, depression, OCD, mood disorders, and more.

We are currently not accepting patients outside of New York, as we are only licensed in this state.

If you are experiencing a mental health emergency, please call 911 or visit your nearest emergency room. Please refer to the resources provided below. For non-urgent concerns, you can reach out to us during business hours, and we will do our best to accommodate you.

Yes, we do prescribe controlled substances when deemed necessary and appropriate. However, we follow strict protocols, including regular follow-up appointments and drug monitoring.

Appointments can be scheduled by calling our office directly or by using our online booking system (Click on "Book an Appointment" in the top right corner of page). You can also request a consultation via email by completing our section below: "Send a Message."

During your first appointment, we will conduct a comprehensive psychiatric evaluation, discuss your medical history, and develop a treatment plan tailored to your needs. Please arrive early to complete any necessary paperwork.

Initial evaluations typically last 60-75 minutes, while follow-up appointments may range from 30 to 45 minutes, depending on your treatment needs.

We accept several insurance plans, including Aetna, Cigna as well as more to come, but we recommend confirming with your insurance provider for coverage details. We also accept self-pay options. We can also do an eligibility check before your apptment to confirm that you are covered.

We offer self-pay options, and subscription plans. Please contact our office for more information about rates and payment flexibility.

Yes, after each session, you will receive an itemized statement outlining the services provided. If you are using insurance, we will submit claims on your behalf and inform you of any patient responsibility.

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. A no-show or late cancellation may incur a fee.

Your privacy is important to us. We adhere to HIPAA guidelines to protect your personal health information. Any information discussed in your sessions will remain confidential unless required by law.

We conduct a thorough psychiatric evaluation to determine whether medication is appropriate for your condition. We will discuss your options and create a treatment plan that aligns with your goals.

We offer ongoing medication management and will regularly review your medication regimen to make adjustments as needed based on your progress and side effects.

Our office generally communicates with new patients via phone or email during regular business hours. For existing patients, we have a messaging system that is confidential and HIPAA compliant. If you have urgent concerns or need a prescription refill, please contact us in advance. We also offer a secure portal for non-urgent messages.

  • Streamlined Payments: It allows for easy processing of payments for services rendered, whether it's for consultations, therapy sessions, or medication management. This makes billing more efficient and ensures that payments are processed promptly.
    • No-Show or Late Cancellation Fees: Many psychiatry practices have policies regarding missed appointments or cancellations without sufficient notice. Having a credit card on file helps ensure that these fees can be automatically applied if a patient misses an appointment or fails to cancel within the required time frame.
    • Insurance Deductibles or Co-Payments: If you're utilizing insurance, the credit card on file can be used to cover any outstanding balances not paid by insurance, such as co-pays, deductibles, or services not covered by your plan. This ensures your account remains in good standing.
    • Security and Convenience: A credit card on file allows for secure, automatic payments without requiring you to take additional steps during each appointment. It simplifies the financial side of things so you can focus on your care.
    • Preventing Payment Delays: It ensures that your payments are processed without delay, reducing the risk of outstanding balances that could affect your continued treatment.

Yes, we offer telehealth services for both therapy and medication management. Please inquire about our telehealth options when scheduling your appointment.

Yes, many of our patients benefit from combining therapy with medication management. We can provide therapy sessions or refer you to a trusted therapist as part of your comprehensive care plan.

🧠 Local Mental Health Crisis Resources (Buffalo & Erie County)

  • Crisis Services 24-Hour Hotline: Call 716-834-3131 for immediate support. This is Erie County’s primary crisis intervention service, offering confidential assistance for individuals in emotional distress. Erie County+1Crisis Services+1
  • Addiction Hotline: For substance use-related crises, call 716-831-7007. Crisis Services
  • Kids’ Helpline: Available at 716-834-1144 or 1-877-KIDS-400, this line is tailored for children and adolescents in crisis. Erie County+2Crisis Services+2Namibuffalo+2
  • Mobile Outreach Program: Operated by Erie County Medical Center’s Comprehensive Psychiatric Emergency Program (CPEP), this service provides community-based mental health intervention to individuals in crisis. Crisis Services+1211 Western New York+1

🗽 New York State-Wide Mental Health Resources

🌐 National Mental Health Crisis Resources

🏥 Major Emergency Departments in Buffalo

Erie County Medical Center (ECMC)

  • Location: 462 Grider Street, Buffalo, NY 14215
  • Details: A Level I trauma center and the region’s busiest ER, treating over 60,000 patients annually. Offers comprehensive services including a burn center, psychiatric emergency program (CPEP), and advanced imaging. Wikipedia+3ECMC Hospital | Buffalo, NY+3Namibuffalo+3

Buffalo General Medical Center/Gates Vascular Institute

Mercy Hospital of Buffalo

Millard Fillmore Suburban Hospital

DeGraff Medical Park

John R. Oishei Children’s Hospital

  • Location: 818 Ellicott Street, Buffalo, NY 14203
  • Details: A Level I pediatric trauma center providing specialized emergency care for children, teens, and young adults up to age 21. Wikipedia

📍 Additional Emergency Departments in the Buffalo Area

🚨 Emergency Situations

If someone is in immediate danger or experiencing a life-threatening emergency, call 911. In Buffalo, the Buffalo Police Behavioral Health Team is available Monday through Friday, 8 a.m. to 6 p.m., at 716-851-9604 for non-emergency concerns. Naminysbpdny.org

Send a Message

Please fill out the form below to get in touch with us. Whether you have questions about our services or want to schedule an appointment, we're here to provide the compassionate support you need on your mental health journey.

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